Do you remember that time, when you first got to know about Siri? And you were mesmerized because it was talking to you in real life similar to a human. However, it was not so “human-like” chatbot.
Google recently launched a new artificial intelligence chatbot named Meena. It can interact like humans. Meena is powered by machine learning, natural language processing (NLP) and artificial intelligence services, which makes Meena understand the mood and atmosphere of the customer and allows it to reply sensibly to the customer’s query.
Meena supports various chat channels to interact with customers in an effective way like:
- Text Messages
- Facebook Messenger
- Web Chat
“Meena can understand the context of a conversation and offer a more sensible reply to any user query. We present Meena, a multi-turn open-domain chatbot trained end-to-end on data mined and filtered from public domain social media conversations. This 2.6 Billion parameter neural network is trained to minimize perplexity, an automatic metric that we compare against the human judgement of multi-turn conversation quality” says Google.
This statistics the global chatbot’s market revenue from 2018 to 2027. In 2027, the worldwide chatbot market is projected to amount to 454.8 million U.S. dollars in revenue, up from 40.9 million U.S. dollars in 2018. (source)
Why Use Meena
- Easy integration
- Reporting and Sales Funnel Insights
- Reduced effort and cost
- Increase conversion rate
- Build your own customized Meena
Features of Meena
Meena is a newbie in the field of chatbot app development. Here are some features of Meena, which makes it different from other chatbots.
- Boost Conversion Rates
It engages the communicator with personalized chat or interaction. That lead to boost the conversion rate of the conversation.
- Expand Prospecting Affordably
It is able to send messages to thousands of customers at a time with the help of its low cost messaging campaigns.
- Warm Transfer Feature
It collects all the essential information about the customer before connecting to a customer. That improves customer interaction effectiveness.
- Automate Meeting Scheduling
With the help of its realtime meeting scheduling feature, it is easy to automate a sales meeting without any burdon.
- Design Custom Surveys for Effective Marketing & Sales Analysis
To improve the efficiency of market campaigns, it designs various customer surveys for effective marketing and sales analysis to gain feedback from customers.
Read More: >>> Why You Should Use Artificial Intelligence Enhance Consumer Experience?<<<
Skills of Meena
- Customer Support
- Customer Surveys
- Demo and appointment scheduling
- RSVP Confirmation
- Lead Generation
- Warm transfer call
Industries That Use Meena
According to Google, Meena is trained on 40 billion words. That will make Meena communicate efficiently with the customer according to their mood. It is a chatbot that can chat about anything. Many chatbot development companies are developing various chatbots, but Google claimed that it to be the best chatbot over any voice assistant till the time. Google has created a benchmark after this chatbot development service.